Shipping Policy

Thank you for shopping with Hydrakie. We are committed to providing a smooth and reliable shipping experience for every customer.

Shipping Locations

We currently ship to the following countries:

• United States

• Canada

• France

Free Shipping

We offer FREE Standard Shipping on all eligible orders shipped to the United States, Canada, and France.

There are no hidden shipping fees at checkout unless otherwise stated.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Time

Estimated delivery time for all supported countries:

7–12 business days

This delivery timeframe applies to:

• United States

• Canada

• France

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow a short time for tracking details to update after the tracking number is issued.

Customs, Duties & Taxes

For orders shipped to Canada or France, customs duties, taxes, or import fees may apply depending on local regulations.

These charges are the responsibility of the customer and are not included in the product price unless stated otherwise at checkout.

Hydrakie is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Hydrakie is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it ships, but changes cannot be guaranteed once the order has been processed.

Lost or Delayed Packages

If your package is delayed, we recommend checking your tracking information first.

If your tracking shows that your package has been delivered but you have not received it, please check around your delivery location and contact the shipping carrier for assistance.

If you still need help, please contact our customer support team with your order number.

Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Carrier delays

• Customs inspections

• Weather conditions

• Public holidays

• High order volume

• Incorrect or incomplete shipping details

We appreciate your patience and understanding if any delays occur.

Contact Us

If you have any questions about shipping or need help with your order, please contact our customer support team through our Contact Us page.

Please include your order number so we can assist you quickly.