Refund policy

At Hydrakie, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or your order number is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as Final Sale

  • Gift cards

  • Items damaged due to misuse, improper care, or normal wear and tear

  • Products returned more than 30 days after delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We'll gladly arrange a replacement or issue a full refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Please allow 5–10 business days for your bank or card issuer to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return your eligible product for a refund and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The product arrived damaged or defective.

We recommend using a tracked shipping service, as Hydrakie cannot be responsible for returns lost in transit.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible. While we'll do our best to accommodate your request, cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page and include your order number for faster assistance.